International Shipping

 

  • We prioritize customer satisfaction and responsibility. We use the drop shipping method to deliver the latest batches of supplements directly from the manufacturer or main distributor. This approach eliminates concerns about product expiration while supporting sustainable environmental goals like reducing unnecessary transportation, storage, and excessive plastic packaging.

  • We use USPS Standard Mailing Service for international shipping.

  • If you need urgent delivery, drop us a mail to our customer support team immediately after you place an order and we will contact you promptly to provide the best alternative options like delivery via FedEx or USPS Priority.

  • Customers are responsible for checking local customs regulations to ensure their order is permissible.

  • Sometimes Customs depending on your country can hold orders depending on the supplements that were sent and we have no control over that which is mentioned on our disclaimer for International shipment. So when you place an order with us Internationally, by agreeing to our disclaimer, you acknowledge your acceptance of its terms.

 Order Placement, Confirmation, and Processing 

  • Double-check your address to ensure you provide us with the correct shipping address to ensure timely delivery. Add your PIN code, and landmark also. 

  • Once your order is placed, you’ll receive a confirmation email right away. We’ll then contact the manufacturer and process your order promptly.

  • Orders cannot be cancelled after confirmation, so please review everything carefully before checking out.

Shipping details

  • Our shipping fees are completely transparent and verified through USPS and FedEx receipts. There are no hidden fees and all details are shared with the customer.

  • We encourage you to review product ingredients and your country’s customs regulations before ordering. This ensures smooth delivery without unnecessary delays. While customs policies are beyond our control, we’re here to guide you every step of the way.

  • The delivery time varies for different locations. On average, it takes up to 5-15+ days to get the order. Canada often experiences shorter delivery times. 

  • We share tracking details with our customers within 3-4 days of order placement. Electronic tracking is available via USPS until your package reaches your destination country.

  • On high-volume orders, additional shipping fees may apply depending on your country of origin. We communicate all the details about this with our customer. 

  • By placing an international order with us, you acknowledge our disclaimer regarding customs policies. This ensures that both parties are aligned for a hassle-free process.

Pricing, Taxing, and Payment Details

  • All transactions are processed in USD.

  • International shipping fees are calculated based on weight and destination.

  • Exchange rates are determined by your credit card company at the time of the transaction and will reflect in your monthly statement.

  • We don’t charge handling fees from our customers.

  • If you need additional details regarding transactions, contact us and we will share with you all the details.

Tracking Details

  • Standard international shipping fees:

    • Canada: $17.95

    • United Kingdom, Switzerland, Australia: $24.75

    • Other countries: $29.95

  • If Shipping partners charge more or less, the fee will be adjusted accordingly, and a confirmation receipt will be sent via email.

  • If a package is held by customs, customers must contact local authorities directly for updates. 

  • Please note that we try to provide the maximum information about your order and what can be done possibly. However, customs issues are beyond our control.

  • Shipping and customs fees are non-refundable.

  • If your international order is lost or misplaced at customs or your local postal facility, we cannot offer a replacement or refund. Shipping or custom fees are also not subject to refund. Nutriessential is not responsible for lost or stolen packages.

Import Taxes, Customs Duties, and Tariffs

  • Customers are responsible for any duties, taxes, or tariffs imposed by their local authorities upon delivery.

  • We cannot estimate additional customs fees or taxes that may apply based on customs regulations in your country and charged upon delivery. These charges must be paid by the customer.

Return Policy

  • We are shipping our all the products directly either by manufacturer or main distributor, Please ensure you select the right product, as many manufacturers during Covid have changed their policy and do not accept returns for supplements for safety reasons.

  • If we ship the wrong product, we’ll provide a return label and resend the correct item immediately.

  • For eligible unopened products, contact us via email to obtain an RMA# (Return Merchandise Authorization) and return address. Returns without an RMA# will not receive credit.

  • Certain products like heat-sensitive items cannot be returned due to safety concerns.

  • Customers must retain damaged boxes and packaging and may be required to provide pictures for claim processing. If proof will not be provided by the customer, will not receive replacement or credit (if applicable).

  • Shipping charges are non-refundable, and reshipment costs are the customer’s responsibility.

Returned, Refused, or Seized Packages

  • Customs regulations vary by country—please review our disclaimer before purchasing.

  • Orders refused due to customs fees cannot be cancelled or refunded.

  • If an international shipment is held or seized by customs, customers must contact local authorities directly for updates. Since it could be that the particular supplement that you have ordered is not allowed in your country so it is the customer's responsibility to handle these types of issues.. Our communication with local customs offices is restricted.

  • Seized or orders held in customs will not be applicable for refunds.

Disclaimer

  • Confirming an order indicates acceptance of this international shipping policy and disclaimer.

  • Orders cannot be canceled after they are placed.

  • Customers are responsible for shipping fees if a package is returned due to an incorrect address. 

  • Customers are responsible for the costs incurred if a package is returned due to a legal violation.

  • Customers must provide a complete and accurate shipping address to avoid delays or held orders.

  • Customers will be responsible for dealing with customs in their country, Our communication with local authorities in such situations is restricted.

  • Contact local authorities for details on shipment status if your order is held by customs in the destination country. Our communication with local authorities in such situations is limited.

  • If your international order is lost or misplaced at customs or your local postal facility, we cannot offer a replacement or refund. Shipping or custom fees are also not subject to refund. Nutriessential is not responsible for lost or stolen packages.

  • Note that because we directly work with the manufacturers or main distributors and follow their terms and conditions, we are unable to accept any returned products unless it’s defective. If you receive a defective item contact us immediately and provide us with the proof photo so we can forward the issue to the manufacturer and provide you with the best resolution. Be assured, we help our customers the best possible way.

Before you proceed and place your order, we kindly request that you ensure your complete address is provided to avoid any delays or held orders. Please make sure that shipping address as below :

Area:
Street Name:
Building Name or House Number:
Apartment Number (if applicable):
Zip Code:
Correct contact info: