Tracking orders which is sent to you in the same day of your purchase via email. Incase it was sent to your spam box then you can request real-time status and tracking information by sending us an email or call our customer service.
Taxes and handling fees are waived for all orders.
Overnight shipments may be made by special request. Use the Additional Information text block to make your request. Hawaii, PR and Alaska orders will be subjected to additional shipping especially if the order is less then $100.
International shipment will be sent via USPS and unfortunately can not be guaranteed due to some restrictions on supplements with customs in various countries. Therefore, we do advise to request insurance on international shipping which will be additional fees to guarantee refund in case you do not receive shipment. USPS charges between $20 - $30 to provide tracking number and we can add it to your order if you requested when you place your order.
Return Policy Your satisfaction is our priority so incase you were shipped the wrong product by us, we will provide you with a free overnight shipping with the correct product and a return label for the wrong item.
You may also return an un-opened, unused, non perishable (Heat Sensitive items cannot be returned), non-homeopathic product within 25 days for a refund minus a 25% restocking fee and shipping fees. To send back your un-opened product, contact us via email with your reason for the return to obtain an RMA# and we will email you the address where you should send the return package. Please do not send back products without an RMA# or you will not get credit.
Please do not refuse a package unless you have requested a return authorization from us
Where are the products are shipped from? We have all our orders are filled by two of the largest distributors or directly from the manufacturer's warehouses depending on your particular location. These distributors carry the latest batches directly from the manufactures. Not only these two distributors have state of the art warehouses but also a very extensive experiences on how the products should be stored in optimum climate controlled areas so they maintain peak freshness before they ship them. Our objective is to ensure all orders are processed same day and is shipped out expedited with your package spend as little time as possible in transit.
Most of the other web-based supplement companies who sell the same brands ship the products from their own warehouse facility which not the best practice since it might not be stored accordingly keep them fresh and they might keep the products in their warehouse until it is sold.
Sensitive products The manufacture or their main distributor often will determine if the particular products you are ordering will need a complimentary cold pack especially if it is going to a hot climate. If you would like to ensure they are shipped with a cold pack then you can also request it during check out.
Out-of-Stock Products If the product you have ordered on back order, we will let you know the expected availability date and give you the option to receive the product once it's back in stock, or cancel the item from your order for a refund or store credit and we will never charge you extra shipping for back orders.
Due to Covid 19 some supplements such as Vitamin C and Zinc are very essential and popular that the manufactures are having difficulties to keep up with the demand so from one day to another they can be in back order without them notifying us. In such a scenario, we order them anyway on your behalf so once they become available you will be first in the waiting list to get them and it will be shipped directly to you from the manufacture with expedite shipping.